Return Authorization (RA) Form

The Return Authorization form below is needed for sending a damper, pulley or other product to Innovators West for Return, Exchange or Repair. Please fully fill out the contact information at the top of the form and then use the dropdown box for the type of service requested. Once submitted, the form will be emailed to the email address listed. Please include the form inside your package when you ship your parts in so we know what needs done and whose parts they are.

NOTE – If the item is being sent in for Return or Exchange, the item will need to be sent to the place of purchase.

DO NOT send the item to Innovators West if it was purchased through a dealer. If purchased through a dealer, the item MUST BE sent directly to the dealer. Please contact the specific dealer to ensure that you are complying with their return or exchange policies.

Items purchased directly through Innovators West can be sent to the address at the top of the RA Form. Items sent in for Return or Exchange must be new, unused and un installed AND must be purchased within the past 30 days. A 20% restocking fee will apply.

  • Please provide detailed comments related to your return so we can complete your request. Missing information can delay processing of your RMA.
  • For Office Use:
    SFI Number: ___________________________ Build Date: ___________________

    Note: All products left at Innovators West for more than 90 days are considered property of Innovators West and are subject to disposal, destruction or sale. Please contact Innovators West for prompt payment of repairs or to pay for return shipping of items.