Innovators West Company Policy
Merchandise damaged in transit is the sole responsibility of the carrier. Innovators West inspects all merchandise prior to shipment and packages it securely. All shipments are F.O.B. Salina, KS. It is your responsibility to inspect the shipment completely, while the driver is present, and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. DO NOT return any damaged parts to Innovators West. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. We can assist with the filing of any damage claims.
If a shortage is found within the shipment, it must be reported to Innovators West within five (5) business days of receipt of shipment. Claims should refer to the invoice number, date of invoice, date of shipment, part number and description.
Return and Exchange Policy
All items except Special Orders can be returned within 30 days of the original date of purchase. Items being returned or exchanged will be subject to a 20% restocking fee. All items returned must be in perfect, “new” condition, and in the original packaging. Items that have been installed are not eligible for return or exchange. It is your responsibility to package all returned merchandise well enough to prevent damage during the return shipment.
To initiate a return or exchange, call Innovators West at 785-825-6166. Packages WILL NOT be accepted without prior authorization. All returns must include a copy of the original invoice and return shipping must be prepaid. CODs are NOT accepted. Please fill out and include our RMA form (PDF Format) with your shipment.
All parts manufactured by Innovators West are intended for off-road or competition use only, and are sold “as is” without any warranty whatsoever. Implied warranties of merchantability or fitness, etc., are also excluded. The entire risk as to quality and performance is with the buyer. Should such accessories prove defective, the buyer assumes the entire cost of all necessary service and repair.
Do not install any Innovators West product if you do not feel competent at installing the product without causing present or future injury to yourself or others. If necessary, consult a professional installer.