Return Material Authorization (RMA) Form

The link below is to the RMA Form needed for sending a damper, pulley or other product to Innovators West for Return, Exchange or Repair. Please print off this form, fully fill out the contact information at the top of the form and then mark the checkbox for the type of service requested.

RMA PDF Form
RMA form (PDF Format)

NOTE - If the item is being sent in for Return or Exchange, the item will need to be sent to the place of purchase. DO NOT send the item to Innovators West if it was purchased through a dealer. If purchased through a dealer, the item MUST BE sent directly to the dealer. Please contact the specific dealer to ensure that you are complying with their return or exchange policies. Items purchased directly through Innovators West can be sent to the address at the top of the RMA Form. Items sent in for Return or Exchange must be new, unused and un installed AND must be purchased within the past 30 days. A 20% restocking fee will apply.